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My Virtual CDU connects to the computer but does not update the screens correctly with PMDG 737 NGX

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  • Avatar
    bitrip

    I have this problem and the workaround is indeed to load default aircraft before NGX.

    But this it too much loading and too complicated so that makes this app totally useless for me.

    Hope to see a fix any time soon.

     

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    Ricardo Dutra

    This is indeed not so practical.

    But you can automatize it by loading a default aircraft once and saving it as the default flight so that every time you load the simulator, the default aircraft will be loaded automatically.

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    George Wu

    I try that on p3dv3 and p3dv4. But nothing happened

    All product can't update the CDU screens.

     

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    Spencer James

    I too have this issue.

    Will a fix be coming out for P3d V4?

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    Paulo Guimaraes

    Já faz quase 4 meses desde que foi lançado o P3DV4 e vcs ainda não foram capazes de fazer um software compatível com o mesmo. Lamentável.

    Sobre aquela atualização que foi publicada que deveria extrair o arquivo ZIP na pasta do virtual cdu previamente instalado, está dando o seguinte erro: This device cannot be used on current aircraft

     

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    Gary Poole

    Same problem here - all I see on the app CDU is a message telling me that it is connected to VAInterface and the Disconnect option.

    But no CDU data ???

    I assume that this should work with P3D V4 ?

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    Ricardo Dutra

    For every one that is experiencing the issue that VCDU connects but doesn't refresh the CDU page, please make sure you have the Hotfix1 for Prepar3D v4 (4.0.28.21686).

    If you do and are still stuck in CONNECTED page, please open a Support Request ticket.

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    Paulo Guimaraes

    Já fiz tudo que fui sugerido para conectar o CDU ao P3D V4. Minha versão do client do p3dv4 está atualizada (4.0.28.21686).

    Com VAInterface 2.23.1 ele apenas conecta, porem não aparece as informações do fmc da aeronave.

    Já com a versao VAInterface 2.24.1.11639, (versão que foi sugerida para resolver o problema) aparece a mensagem que a aeronave não é compativel.

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    Paulo Guimaraes

    Ricardo Dutra

     

    Ticket support for what? You never answer that.

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    James Long

    I too am having the same issue with P3D v4 and the PMDG 737. It doesn't matter whether I load a default aircraft first or not.

    I would also say that the Virtual Avionics Interface on my PC is causing issues with my mouse too - it is causing strange button behaviour e.g. when I scroll the wheel it zooms in and out, when I left click it thinks that it is a right click.

    I spent 2 hours last night troubleshooting the cause and was able to find that it was only happening when the VA software was open and working. There is some sort of conflict going on but it does mean the software is unusable at the moment. I would be happy to submit a support ticket for this if it will be actioned? There is definitely some strange behaviour going on when I use the VA software on my PC (to communicate with an iPad).

    Many thanks

    James

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    Mike Donovan

    I have downloaded the 2.24.1.1639 beta file from VA. I have. I have PMDG 737, 747 and 777. The only one that I can get to work is in the PMDG 737, I have a couple of liveries for the VA that I fly for, it will work for one of those but not the other. I get the message from VAInterface saying that  this device cannot be used on current aircraft.

    Many thanks in advance

    Kind Regards

    Mike

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    Ricardo Dutra

    Mike,

     

    Go to the Control Panel - Aircraft tab and press EDIT.

    Then select the PMDG 747 or 777, depending on which one you are flying with, even if they are already selected.

    Press SAVE and restart VAInterface.

    If that doesn't work, please open a ticket so we can investigate what is going on.

    Ricardo.

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    Rob Ainscough

    I made a quick video here on how to get the various CDUs working in P3D V4.  Some are a little finicky but I've managed to get them all working: 

    https://youtu.be/au018scLopA

    Cheers, Rob.

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    Tony Padovano

    Rob,

    Thanks for your video but I've yet to have any kind of consistent workings with this beta.  I really don't know why but sometimes it works and sometimes it doesn't.  It is driving me nuts and I really hope they release another beta soon.

    Tony 

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    Marc Beuchat

    Hi,

    I have P3D v4.1.7.22841 and PMDG 737NGX v1.20.8465. I have installed VAInterface 2.23.1.11624 and then downloaded the latest version of 2.24.1.11639.

    From your Android client, I am able to connect to the service running on the PC. I get the message "CONNECTED TO VAINTERFACE Version 2.24.1.11639", but I don't see the FMC text.

    This used to work so I'm going to take a guess that since I upgraded to P3D V4.1, there is a mismatch.

    Can you confirm if this is expected and when a new version will be available?

    Thanks,

    Marc

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    lineman55

    I have the latest also with the PMDG 737 and I can change pages showing on the PMDG CDU ok but my ipad isn't changing at all...it stays on the VAINTERFACE VER 2.24.1.11639 Heading page logo...

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    bitrip

    Unbelievable there is still no fix for this. Many people has this problem.

    I wonder this has something to do with iPad/iOS. 

    Can someone confirm this same problem on an Android device?

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    Spencer James

    Yep, same with Android as well. Not impressed with the lack of news. If there was an update that would be great.

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    Henrik Bergvin

    I've got this same issue with the Android app. CONNECTED TO VAINTERFACE Version 2.24.1.11639, and the disconnect option is available.

    Pressing buttons on the app will correctly send it to the simulator, but the display isn't updated.

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    skysurfer

    Guys.

    Try to open the VA interface on your PC not from the icon on your desktop but from the folder where VA is installed with admin rights. Make sure you run 2.24.1.11639, not any other. As it was stated above make sure correct aircraft is selected in control panel. I noticed many tomes that the program may switch saved aircraft back to default or something else. After that FMC should work, I should say "kind of" work. It is very unstable still. 

    PS. 

    And we all agree, the developer has to make this program stable. FMC disconnects very often and most of the time the app is not even working properly or working at all. We all have been waiting for improvement for months already. I don't know what is the problem here and why we have to pay for what is not working as it used to. I have already sent complain to Apple. 

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    Robert Cummings
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    scott hitt

    This product use to work really well . It really is unfair that you are selling a product to people that does not work very will anymore. I have all the latest updates for the PMDG 737 NGX and FSX acceleration , i recently updated the CDU interface becuase it started disconnecting a lot.  Now that Ive updated the interface it doesnt work right at all. Even if i load a default aircraft first it still does not show the fmc on my ipad .. please fix this issue

    thanks 

    Scott

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    SimFly737 (Nemmo)

     I have the same issue. After updating to V2.25  while connected to PMDG 737NGX  FMC screens updates only after loading default aircraft... That's very bad and a lot of time for Me.

    Please fix this problem. Many people have asked You about it!!!!

    Virtual CDU was amazing product!! What happens

    P3D v4.1 PMDG latest version. Vainterface 2.25. Firewall has all exceptions

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    Ricardo Dutra

    Hello Folks,

     

    For every one that is experiencing this issue, try this new test version:

    https://www.dropbox.com/s/si9kbqietrgdb19/VAInterface_2.24.1.21548.exe?dl=0

     

    Download and place it on the folder you are currently running VAInterface from (VAInterface installation folder).
    Run it by double clicking on the downloaded file name.

     

    Best Regards,

     

    Ricardo.

     

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    SimFly737 (Nemmo)

    Hi. Ricardo/

    Thanks for the support first of all.

    Have downloaded Vainterface 2.24.1.21548

    Successfully updated screens at the first connection, but if unload Vainterface during P3D with PMDG 737 is running and start it again there are no screens updates.

    Stop P3D session start it again screens are updates, then stop VAinterface and restart it again -NO screens are updates again

    But if only Disconnect from CDU Menu and reconnect to VAinterface without closing VAInterface everything updates as expected

    And one thing, I've noticed. if screens are successfully updates initially virtual CDU shows" PMDG Displays,PFD 1/9" page now ( As I remember Vainterface 2.22 in P3D v3.5 was initially loaded with "MENU" page!! Maybe this will be important You to know

    Thanks

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    scott hitt

    I have all the latest downloads and the
    [sdk]
    Enabledatabroadcast.
    I have loaded default planes.
    I have used control panel to make sure proper pmdg737ngx is loaded.
    It recognizes my IPad.
    The button on the Cdu iPad image will manipulate the cdu in fsx pmdg

    No matter what I try it will not mirror the pmdg fmc to the iPad
    This is very frustrating because your software use to work flawlessly with a hiccup here and there and now it’s a waste of hard drive space. My simconnet is working because I have other software in my network that uses it. Please fix this problem or find a way to refund my money. This is not fair that you charge people for a program that doesn’t work.
    Thank you
    Scott

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    Ricardo Dutra

    Hello Scott,

    Please try downloading the test release from here: https://www.dropbox.com/s/si9kbqietrgdb19/VAInterface_2.24.1.21548.exe?dl=0

    I posted a comment about it a few days ago.

    Just paste the downloaded file at the existing VAInterface folder and run it from there by clicking on the file name.

    If that doesn't solve the issue, then please open a support ticket (Submit a request) so that we can evaluate your case.

    Best Regards,

    Ricardo.

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    James Tapp

    I also have the same issue of iPod CDU not updating, EnableCDUDataBroadcast.0  and .1  and .2  are all =1 .

    I downloaded the test release from Dropbox, only to have AVG tell me it's a virus threat.  Not happy with that, as version of VAInterface downloaded as the latest and greatest did not open as a threat. 

    I can look a really cool CDU on my iPod.... and make changes to PMDG's CDU.  But that's not the point.  No good without 2-way screen refresh.

    -- Jim

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    James Tapp

    So as a follow up....

    I re-downloaded this new VA interface version using the link bellow:

    https://www.dropbox.com/s/si9kbqietrgdb19/VAInterface_2.24.1.21548.exe?dl=0

    Initial scan with AVG found no threat.  Running the update however, reported a Generic.idp or similar threat. Out of desparation to have my iPad-based CDU data update as it does on the PMDG virtual CDU, I tagged the update .exe file as a non-threat....

    It still doesn't work, even after this update.  Really?  Don't FRIKKEN sell something if it doesn't work.  I paid $20 dollars for a picture of a CDU.  I am not happy.  In fact, I am pissed off.  So many people with the same problem.  Shame on you, Virtual Avionics. I will be grateful and retract this feedback if you find a solution. Unitl then...

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    Ricardo Dutra

    Hello James,

    I am sorry you are going over all these issues but I want to let you know we will get them sorted out.

    It is just that we cannot do this on a forum like this as there are too many variables involved and each customer setup is different, thus requiring a individualized support.

    Please open a Support ticket using this https://virtualavionics.zendesk.com/hc/en-us/requests/new and we will go over the issues and get them resolved.

     

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